Frequent ask Questions

Q: Currency

A: All purchases are quoted in Ringgit Malaysia (RM).

Q: What's the Shipping Rate for Shipping to Malaysia?

A: Free, subject to a minimum purchase of RM100.00. A delivery fee of RM6 for deliver to Peninsular Malaysia and RM10 for delivery to East Malaysia will be charged for purchases below RM100.00.

Q: Method of Payment

A: You can make payment by Credit Card, Online Banking, cheque (subject to clearance) or cash into any of our account at any Maybank or Public Bank branches nearest to you.

For credit card, please note that the Payment is process by Mobile88.com Sdn Bhd. The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from Mobile88 on the Transaction.

For verification purpose, you will need to sms or e-mail. Do include your name, order id and bank-in slip transaction number when you e-mail or sms to us.

SMS eg:
type: 10888   Maybank   RM500

Email eg:

Q: Will Anyone Know What Am I Buying?

A: All products are shipped discreetly in a nondescript plain package or box with absolutely no indication as to the contents. There's absolutely no way of telling what's inside the parcel or who the sender is.

Your purchase is kept 100% secret from nosy neighbours and prying postmen.

Shop in confidence!

Q: Am I Guaranteed To Received the Package?

A: 100% Safe and Guranteed. It is shipped in Malaysia internally, there's no chance you need to worry about.

Q: What Will Happen To The Parcel If I Was Not Around To Acknowledge?

A: If there is nobody around at your given address to acknowledge the parcel, the courier agent will normally leave a notice in your mail box or contact you at your given number for further arrangement.

Q: It Has Been 3 Business days and the Parcel is yet to Arrive?

A: Delivery to major towns in Malaysia will normally takes 2-3 business day. You may track your item shipment status at our webstite. Please let us know if you do not receive the parcel on the fourth day. We will be most happy to assist you in tracking the parcel.

Q: Product Warrant

A: We will check all products and ensure they are in good condition before we send them to you. Products sold are non-returnable or exchangeable.

Q: How To Get More Information about Products Sold in CondomStreet ?

A: All products sold in our website are with functionality specification. You may call our customer service for more product details.

Q: Customer Service Phone Support

A: 11:00AM - 9:30PM Daily.

Q: How Long Can I Get My Ordered Products?

A: Your ordered products will be delivered to you within 3 working days after we receive your full payment..

Q: Cancel or Modify Order?

A: We ususally packed your order once we receive your order. Thus, if you change your mind after placing an order from our website, please email to support@condomstreet.com. Please understand that we cannot cancel or modify after your order has been shipped.

Q: Queries Other Than The Above?

A: Just click Contact Us or you can call us at 017-7993655.